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Feladva: 5 napja

Senior Process Improvement

Budapest Trenkwalder Kft.

Ami a feladatod lesz

  • Compliance with contractual obligations related to account specific
  • Service Improvement process.
  • To lead on all aspects of process management design and customer satisfaction improvement to:
  • Ensure adoption of best practice wherever appropriate
  • Provide guidance on all aspects of process management and customer satisfaction
  • Evaluate existing processes using appropriate tools and techniques and methodologies.
  • Design test and map processes to agreed specifications, corporate standards, architecture and methods.
  • Development of appropriate measurement set including application of relevant standards.
  • Recommend process/procedural change

Amiben jónak kell lenned

  • Minimum 4 years relevant work experience in SSC (Service Improvement/Service Delivery field)
  • Fluent English language knowledgeGood knowledge of Microsoft Office, especially Excel
  • Be proactive and able to take initiative to create new processes and suggest changes for more business results
  • Skills and analytical thinking are very important in the daily work

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